Operations Manager
Feb 2022 – Jun 2025Multipro Consumer Products Limited — Lagos, Nigeria
- Executed commercial and operational strategy for a $305M retail distribution portfolio across Kellogg’s, Colgate, Indomie, and Irish Spring, delivering 11% annual revenue growth.
- Led a 36-member cross-functional team spanning sales and fulfillment, raising order fulfillment to a sustained 95% while strengthening middle mile and last mile operations.
- Grew the customer base to 25K accounts by entering untapped territories and channels and redesigning the customer rewards structure to drive retention and repeat volume.
- Drove a $50K reduction in operating costs and a 32% cut in warehouse waste through tighter inventory control practices and hands-on training for fulfillment teams.
- Built and delivered executive-level reporting on market share, SKU growth, and customer acquisition, shaping leadership decisions on territory investment and promotional spend.